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Customer Service


Money Back Guarantee & Warranty


Your satisfaction is a top priority. If by chance you are unhappy with your merchandise for any reason, please contact us directly or access our customer service section for detailed information. We promise to do everything we can to make it right.

Unconditional 30 Day Money-Back Guarantee

We want you to be completely satisfied with any item you purchase from 1st Class Cigar Humidors. If you are not fully satisfied, you may return the item within 30 days of the delivery date for a full refund of the purchase price less shipping, handling or other additional charges.

Returned merchandise must be received to our warehouse unused in its original packaging and must include all paperwork, parts and accessories to ensure full credit. Please review our Returning Merchandise section before returning an item.

Product Warranty

We stand behind our products! If by chance your item becomes defective, breaks or warps, simply return the merchandise.  We will either repair or replace it with a product of equal or greater value at no extra charge guaranteed.

1st Class Cigar Humidors provides a 1 Year Limited Warranty on all products against defective materials or workmanship.  This warranty is non-transferrable and provides coverage to the original purchaser.  Product related defects or damage associated with misuse, alteration or accident along with cigars or failure caused by electric power surge or related issues are not covered under this warranty. Shipping & handling fees are to be paid by customer.  At its discretion, 1st Class Cigar Humidors reserves the right to the repair or replace product.  Items that include a Manufacturer's warranty are handled directly through the manufacturing entity.