1st Class Cigar Humidors - Guarantee 
 

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TERMS & CONDITIONS

CONTACT US:

How do I receive customer assistance? We are here to assist you with your purchase. If you have a question regarding any of the products on our website, a question regarding your order or just need additional information please contact us by clicking here to open the Contact Us web form or calling us toll free at 888-396-6838..

ORDER STATUS:

What is your shipping policy? Orders for in-stock items are normally shipped within 24 business hours. Orders placed on Saturday or Sunday will be shipped the following Monday, contingent upon U.S. Postal Service operating hours and stated holidays.

How will I know my order shipped? When your order is shipped, you should receive an email confirmation from the carrier with tracking information.

RETURN POLICY:

What is your return policy on delivered items? Any item may be returned within 30 days of receipt of your order for a prompt exchange or refund. Exchanges or refunds will be issued to reflect the sum of the returned products in their original condition and packaging, less shipping charges. Orders with incorrect items will be addressed at no additional cost to the customer. Before returning the item, please contact us directly at 954-975-2499 and let us know what item you are returning and the reason for the return. It is our most sincere desire that every customer be ultimately satisfied with both their ultimate purchase and the service process as well. We will always do our upmost, within the bounds of this policy, to see that this goal is met.

What are my payment options? We accept the following credit cards: Visa, MasterCard, American Express, and Discover.

How will charges appear on my credit card? Our company name will appear on your credit card statement.

When will my credit card be charged? Our policy is to charge your credit card only for product shipped at the time of shipment. No charge will be processed on your credit card account unless shipment is made, or other arangements have been agreed upon. Pre-ordering of limited edition items will be billed at the time your order is placed and will be shipped at the date specified.

Are credit card transactions safe on this website? Absolutely! In fact, it's statistically safer to use your credit card over the internet than in a restaurant or department store. Our servers use Secure Sockets Layer (SSL), an encryption technology that only we can read a customer's personal information.

Do you charge sales tax? Only sales shipped within the state of Florida.

 

Phone & Online Orders Accepted
With Major Credit Cards 
Visa, MasterCard, and American Express Accepted!
We also accept Checks or Money Orders
(Toll Free order line) 
(888) 396-6838 (Quantum Inc.)
(954) 975-2499
(954) 975-2840 (Order by Fax) 
511 East Sample Road 
Pompano Beach, FL 33064 
(888) 396-6838 (Quantum Inc.)
E-mail: sales@cigarhumidors-online.com 
Web site: www.cigarhumidors-online.com 
 
 

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