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Customer Service

 

Returning Merchandise

 

Your satisfaction with your purchase is important to us. If by chance you are unhappy with your merchandise for any reason, please contact us directly at (888) 396-6838 or (954) 975-2499 or access our customer service section for detailed information. We promise to do everything we can to make it right.

At any time within 30 days of your purchase, if you are dissatisfied with your merchandise for any reason, you may return your products for a refund.  To do so, please follow the steps below:

 

1) Contact customer service for a Return Authorization at (888) 396-6838 or (954) 975-2499. 

2) Please pack all unused items in their original packaging along with all manuals, included accessories and enclose a copy of your purchase receipt that was emailed to you. If you no longer have a copy of the receipt, please include a copy of a proof of purchase like a credit card statement referencing the charge.

3) Ship the return package insured using UPS or Fedex to:


1st Class Cigar Humidors
6250 NW 27th Way
Ft Lauderdale, FL 33309

 
4) Once your item is dispatched, please email us with the tracking number so we have record of your return shipment.


Upon receipt of the package, we will go ahead and issue a refund in the same form that payment was made. Credit cards will receive a credit to their account. Individuals who made payment in the form of a check or money order will receive their refunds by company check.

 

* All merchandise returned to us for a refund must be unused and in its the original packaging. Basically, we must receive all merchandise exactly as you received it. Please do not write directly on the packaging. The box must not have any marks on it other than the shipping label. If the above requirements are not met, a refund will not be issued. In the rare instance you receive an incorrect item, please contact customer service immediately to arrange for an exchange.  Again, returned/exchanged merchandise must be in its original packaging as it was received. 1st Class Cigar Humidors reserves the right to repair or replace defective or damaged items based on its discretion.

Please note: we do not issue refunds for any personalized items such as engraved humidors, name plates, etched glass, etc. We also do not issue refunds or permit returns for cigars, any sale items or for any purchases that include free bonus items. Shipping and handling is not refundable. If the returned merchandise arrives to our facility damaged we will inform you so you can file a claim with your carrier.  Items that were sent to you with Free Shipping will be refunded less our shipping costs to you.

Customers are responsible for covering the "to" & "return" shipping costs unless the product is deemed/signed damaged upon arrival.