Site Menu
Toll Free order line:888.396.6838

Customer Service

 

Domestic Shipping Information


Shipping Costs

To view the shipping cost of an item(s), simply add the product(s) you are interested in to your shopping cart.  Click on "View Cart & Checkout" under the Shopping Cart button.  You will be directed to a page to complete your shipping address & billing address.  Once this step is completed, click "Continue".  The Shipping Costs & corresponding Shipping Methods will be displayed.   Payment information IS NOT required to view shipping costs.


Shipping Methods


We offer our customers a variety of shipping methods:

Ground: Ground service is shipped through United Parcel Service (UPS). Includes tracking.  Ground service generally takes 3-5 business days for delivery.  An economical choice for routine shipments. *See UPS Ground shipping timeline chart below.

Three Day Select: Ships through United Parcel Service (UPS).  Includes tracking. Guaranteed delivery by the end of the 3rd business day.  Three Day Select is not available to Hawaii or Alaska.   An ideal mix of economy and guaranteed delivery.  Perfect for less time-sensitive shipments.

2nd Day Air: Ships through United Parcel Service (UPS).  Includes tracking. Guaranteed delivery by the end of the 2nd business day.  Ideal for shipments that do not need overnight service.

Next Day Air: Ships through United Parcel Service (UPS).  Includes tracking. Guaranteed delivery by 4:30pm the next business day.  Guaranteed next-day delivery for peace of mind.

First Class Mail: Ships though United States Postal Service (USPS).  Economical shipping option for packages weighing less than 13 oz.  This service does not guarantee tracking information.  Allow 1-2 weeks for delivery.

Priority Mail: Ships though United States Postal Service (USPS).  Allow 3-5 business days for delivery (account for additional time when shipping to an APO, FPO, Alaska or Hawaii address). This service does not guarantee tracking information.

UPS Freight: This service is available within the USA 50 states.  Items such as: Cigar end tables, cabinet humidors and free-standing humidors are shipped via this method.  Allow 5-7 business days for delivery.   Expedite service options are not available for this service. NOTE: A PERSON MUST BE AVAILABLE to sign for the package at the point of delivery.  Packages are not left without a signature.  If the item is shipping to a residential address, a Freight representative will call to set up a date for delivery. Please insure you provide a day time phone number where you can be reached when you submit your order. If the item is being shipped to a commercial address, the Freight company will deliver anytime within normal business hours (M-F, 9am-5pm).

In order for the delivery process to go smoothly, you will need to prepare for the arrival of your order. You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.

Freight Delivery Guidelines:

  1. An adult 18 years of age or older must be present on the scheduled day of arrival.

  2. When your order arrives, make sure to examine the external and internal condition of the packaging and products.

  3. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order.

  4. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign for the order.

  5. If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possible. In this situation you would not be responsible for any return shipping fees unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 30 days of delivery.

  6. If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of that damage within 48 hours thereafter, you will be responsible for return shipping fees in the event of a return. All notifications must be made via phone or by contacting us through the Customer Service link on our website. Our business hours are as follows: Monday-Friday, 9:30 am - 6:30 pm, EST.

  7. Once you sign for your shipment as clean and satisfactory, the shipper will be released of liability for any damage that occurred during shipment.

  8. For more information about return policies, refer to our Returning Merchandise section.


Processing

All orders within the Continental United States are shipped "no signature required" via United Parcel Service (UPS) or the United States Post Office (USPS). Most orders ship within 24-48 hours from the time the order is submitted (excluding weekends or holidays). Orders with engraved items may require an additional 3-4 days processing time.

Our orders are loaded into our order management system once a day every morning about 10 am Eastern Standard Time.  Orders placed after this time may not be processd until the next business day.  Allow for additional processing time during the holidays.


Rush Processing

This option is available for most orders and can be selected during the checkout process on our website. Selecting this option does not speed up shipping time, it speeds up processing time.  This means your order will be processed, picked, packed and shipped ahead of other orders in the que.  This option does not guarantee that your order will ship the next business day.

If your order is time sensitive, please contact us to see if your time frame can be met.

__________________________________________________________________________


Ground Shipping Timeline Chart

The map below can be used to predict which service will best suit your needs. It displays UPS Ground Delivery Zones (USA including Alaska, Hawaii and Puerto Rico) & their Corresponding Time Frames for delivery from our Shipping Location (Pompano Beach, FL 33069). This chart displays time frames for GROUND UPS Only.